Frequently Asked Questions
Products and ingredients
How do I choose between products?
Start with the complete label and compare the ingredient form, amount per serving, extract ratio, standardised markers and directions. Our Ingredient Guide explains the main terms used across the range.
Where can I find the full ingredients and directions?
Check the packaging images and product description. If a detail is unclear or the website and your label differ, contact us before purchase or use so we can clarify the exact product and batch.
Are all By Nature products vegan?
No. Suitability depends on the exact product. For example, bee propolis is a bee-derived ingredient. Check the individual product label before ordering.
Can I take several supplements together?
Do not assume that natural ingredients are automatically suitable to combine. Check every label and ask a pharmacist, doctor or other qualified healthcare professional if you take medication, have a medical condition, are pregnant or breastfeeding, or are planning to combine products.
Can you recommend a product for a medical condition?
No. Food supplements are not medicines, and we cannot diagnose, treat or recommend a supplement for a disease. Speak to an appropriate healthcare professional.
What does “standardised” mean?
It means an extract is produced to contain a stated amount of a selected marker compound. It helps comparison and consistency, but it does not guarantee a particular result.
What does “dual extracted” mean?
It generally means that water and alcohol extraction are both used to capture compounds with different solubility profiles.
Orders and support
How do I contact you about an order?
Use the Contact page and include your order number. Do not send sensitive medical information.
Do you offer wholesale supply?
Wholesale enquiries are welcome. Use the Contact page and include your business name, location, sales channel and the products you are interested in.
Where can I find shipping and returns information?
Current delivery information is shown during checkout. For a return or delivery question, contact us with your order number before sending anything back.
How do I order the same product again?
Check your previous order confirmation for the exact product and pack size, then find it in Shop All. Review the current label, availability and checkout total before ordering again.
Does ingredient research prove a By Nature product works?
No. A study applies to the preparation, amount and conditions it examined. Research on a branded ingredient or another manufacturer's product does not establish the effects of a By Nature formula.
Are vaginal capsules taken like oral supplements?
No. Boric Acid vaginal capsules are for vaginal use only and must never be swallowed. Always check the route of use on the exact product.